FAQs

ParentSquare, is a new communication platform that will allow OHM BOCES to unify all parent and guardian communication from the district, schools, classrooms and school activity groups under one umbrella. Click here to watch a short video. 

ParentSquare invites will start at the start of school. Email and text invites will be sent to the email addresses and cell phone numbers of parents and guardians that we have on file in our student management system, Schooltool. If you did not receive a ParentSquare invite, then it is possible we have the wrong contact information on file. Please contact your building administration with questions.

Those invitation links only last for 24 hours. You do not need to wait for a new invitation!  You can proceed to the ParentSquare log on page and create your account with the same email address at which you would have received an invite.

It is recommended that each spouse have their own cell phone or email for emergency situations. However, if you and your spouse share an email address (or have provided the same email address for each of you in our parent contact records, only one spouse will be able to log in to ParentSquare using that email address.  The other spouse should use their cell phone number to log on or contact your building administration. 

No, if you prefer, you can navigate to https://www.parentsquare.com/signin from a computer and do all of the same ParentSquare activities.

To download, search for ParentSquare in the App Store. 

ParentSquare will be the main source of communication for the District by the start of the 2025-2026 school year. Please note that other communication platforms and methods may be utilized during the 2024-2025 transition period. Please be patient as staff transition to this new platform.

ParentSquare will notify Parents/Guardians. ParentSquare is an all-in-one platform that contains personally identifiable information for each student, therefore, we only engage with those designated contacts.

No. Each contact has the functionality of creating their own private account. They will, however, see everything related to the shared student. They will NOT see contact information on the other parent. 

Yes. Even though it’s called ParentSquare, there is a platform specifically for students called StudentSquare. The platform is the same as what the parents see, just named differently for students.

StudentSquare will be turned on automatically for students in grades 9-12. For students in grades 3-8 who have email addresses and want access to StudentSquare, the district will need a release form.

It can take up to 24 hours for your contact information to be synced from SchoolTool to ParentSquare. 

If you can't sign into ParentSquare with your email or phone number, please contact your building administration to make sure your contact information is correct in SchoolTool.

If you wish to change your contact information, please click on your name in the top right corner and go to "My Account." From your account page, click "Edit Account" and you will be able to change your contact information. If you receive an error message when trying to edit your phone number or email, please contact your building administration to make the change. Here is a help article on changing account information. Any changes made in ParentSquare will be reported to the Student Registration office and confirmed so that it is reflected correctly in Schooltool. Please note that it can take up to 24 hours for this change to take effect. 

Yes, you can customize your notification settings by going to your homepage and clicking on your name in the top right corner and selecting "My Account" from the drop down menu. On your account page, you can find your notification settings in the top right corner and click "Change This" to customize your notifications. If you are receiving too many notifications, try changing to the “Digest” setting where you will only receive one condensed message in the evening. Here is a help article on changing your notification settings.

If you wish to add another child to your account, you will have to ensure your school's information system has registered your contact information and you are associated with your child. ParentSquare will always reflect the most current information received from the school’s information system, SchoolTool. Please contact your building administration to make sure you are connected properly in SchoolTool.

No. But what a registered user can see and have access to and what a non-registered user can see and have access to will be different. For a detailed list of registered vs non-registered please click here to view an article on registration settings. 

Please check your spam to see if any ParentSquare messages ended up there, and mark them as "Not Spam." Also add donotreply@parentsquare.com to your email contacts so your server recognizes our messages. If you still are not receiving emails, please contact support@parentsquare.com. 

Please go to parentsquare.com and on the login page click "Forgot Password." Put in your email or phone number and you will be sent a link to reset your password.

You can customize your language settings by going to "My Account" and clicking "Change This" under language settings. From there, you can choose any language you prefer from the drop down menu and you will start to receive content in that language. Here is a help article on how to change your language settings.

Check your email and phone number in ParentSquare. Click on your name in the top right and click My Account. If corrections need to be made, please contact your child's school with the correct information.