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Web Help Desk

The Web Help Desk can be reached via a shortcut on your desktop. In addition to the shortcut, you can still access the site via the link on the district website, or by visiting http://helpdesk.newyorkmills.org directly.  Please utilize the Web Help Desk to submit and track the status of any technical issues you may have.

Submitting a Help Request (Ticket)

  1. Navigate to the Web Help Desk (http://helpdesk.newyorkmills.org) in your web browser (Internet Explorer or Firefox)
  2. Log in using your email address and the password you selected when creating your account*
  3. Make the appropriate selections from the drop-down menus provided, enter appropriate information in all required text fields, and click “Save”
*If you have forgotten your password, utilize the “Forgot Password” button 


 

 Tip: You can track the status of your ticket by logging into Web Help Desk and clicking the “History” button